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Data Protection and Privacy

What kind of personal data will be processed during onboarding and operating of my account?

If you are a client applying to use our services, we will collect, store and process personal data relating to the owners, directors, partners and persons with significant control of the business, such as:

- full name;

- email address;

- date of birth;

- home address;

- proof of address;

- proof of identity;

- other client due diligence information as required to onboard the company and meet our legal requirements, such as anti-money laundering and fraud prevention.

We need this data in order to provide you with our service. We will continue to process personal data to satisfy our client due diligence obligations throughout the time that you are our client.

Please refer to our Privacy Policy for more information.


How will my personal data be processed, stored and deleted?

Under the UK GDPR, FMPay, as a Payment Services Provider, will only access, process and retain personal data necessary for the provision of our payment services, with the explicit consent of the payment service user and to comply with our legal obligations. FMPay shall at all times implement and maintain appropriate technical and organisational measures to protect Personal Data against accidental, unauthorised or unlawful destruction, loss, alteration, disclosure or access. 

 As a Payment Services Provider we’re required to comply with many regulations, including counter terrorism financing and anti-money laundering laws. These laws require FMPay to retain certain information associated with our clients for a certain time after account closure. Please read more about our data retention obligation in our Privacy Policy.


Will you share my data with any Sub-Processors?

Our Sub-Processors are essential to provide the services to our client using Checkout and Payouts products under the Service Agreements and you may check the up-to-date list of our Sub-Processors in the table below. Data Sharing Agreements have been signed with all our Sub-Processors to ensure that personal data of our clients is kept confidential.

Boxplat LLC TFP Technology Acquiring software solution provider Ukraine
DECTA, SIA Payment cards processing services provider Latvia
TechnoBridge, SIA Payment cards processing services provider Latvia
Sanction Scanner LTD AML compliance software UK
TEAM SIGNABLE LTD Electronic signature software UK
‍ZignSec AB Digital KYC and identity solution Sweden
Web Shield Services GmbH Clients onboarding and monitoring solution Germany
Mastercard Inc. Card scheme USA
UnionPay International Co., Ltd. Card scheme China
Amazon Web Services EMEA SARL Cloud hosting and storage UK, EU
Cloudflare, Inc. Cloud hosting and storage USA
Google Cloud EMEA Limited Cloud hosting and storage UK, EU
Functional Software, Inc. (Sentry.io) Bug tracking and tracing USA
The Rocket Science Group, LLC (Mailchimp) Email marketing campaigns USA

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